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Quality Management

ISO 9001
ISO 9001 standard certification will serve to improve your organisation, products and services An ISO certificate may also be required by certain customers, such as major companies, government authorities and semi-government authorities. The ISO quality label even counts as a selection prerequisite in many tender procedures.

Eurocon has substantial expertise in the field of setting up and maintaining quality management systems in conformity with the ISO 9001 standard.

Eurocon can offer support in the compilation of a quality manual with all relevant procedures, perform mandatory internal audits and support in the external audit performed by a certifying body. In addition to meeting the requirements set by the standard, our advisory services are focused on the realisation of a system that has ample support within your organisation. This includes the compilation of a well-written manual and keeping all administration to a minimum.

VCA
The VCA certificate for Safety, Health and the Environment is granted to all companies that meet the requirements in these areas.

This pertains especially to companies in the construction sector. Principal contractors often require their subcontractors to be in possession of the certificate in connection with liability issues.

Eurocon offers guidance for companies wishing to obtain this certificate. The advisors at Eurocon provide advice with respect to adjustments in the organisation and compile a manual that meets all requirements on the VCA checklist. It is possible to combine a VCA application with an ISO 9001 application. In this case, an integrated manual will be compiled. This will enable the organisation to bundle all aspects relevant to quality, safety, health and the environment into a single system.

For more information about Eurocon’s quality management services, don’t hesitate to contact us, entirely free of obligation.

Example projects in quality management
- ISO 9001- en VCA- support for painting company
- ISO 9001-certification social employment agency
- VCA-certification for horticulturist
- ISO 9001-certification for synthetic window and door frame company

Conducting a customer satisfaction survey
Satisfied customers are essential to every organisation. A positive reference will generate more business than stacks of brochures or advertisements. In addition, customers are often willing to provide important information or suggestions to further improve your products and services.

Relevant insight into the needs and wishes of your customers is essential, therefore, to provide optimum service now and in the future. A customer satisfaction survey can provide exactly the necessary information and support.

Example customer satisfaction survey
- Eurocon has a lot of experience with executing customer satifactory survey's